Delivery Policy

1. Introduction

This Delivery Policy (“Policy”) outlines the terms and conditions under which deliveries are handled for purchases made on our ecommerce platform. This Policy is designed to comply with South African consumer protection laws and aims to provide clear information about our delivery practices. By making a purchase, you agree to the terms outlined in this Policy.

2. Delivery Methods

We use reputable courier services for the delivery of both physical media products and drop-shipped camping and outdoor gear. Delivery options and costs will be provided at checkout..

3. Delivery Timeframes

• Physical Media Products: Delivery times for physical products may vary depending on the destination and the courier service used. While we strive to ensure timely delivery, we cannot guarantee specific delivery times.
• Drop Shipping Products: Delivery times for drop-shipped items will depend on the supplier and courier service. We will provide an estimated delivery timeframe at the time of purchase.

4. Delivery Charges

Delivery charges are calculated based on the delivery location, size, and weight of the package. Charges will be displayed at checkout and are the responsibility of the purchaser.

5. Delivery Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier’s website

6. Delivery Issues

• Failed Deliveries: If a delivery fails due to an incorrect address provided by the customer, the customer may be liable for any additional costs incurred in re-delivery.
• Delayed Deliveries: While we endeavour to assist with any delivery issues, we cannot guarantee delivery times and are not responsible for delays caused by the courier service.

7. Force Majeure

We shall not be liable for any delays or failure in delivery due to circumstances beyond our control, including but not limited to severe weather conditions, strikes, or other unforeseen events. We will make reasonable efforts to inform you of any significant delays and work to mitigate the impact of such events.

8. Changes to Policy

We reserve the right to update or modify this Delivery Policy at any time. The updated Policy will be posted on our website, and your continued use of our services constitutes acceptance of any changes.

9. Contact Us

For any questions or to initiate a return or refund request, please contact us at info@saltn.co.za or via 033 326 1370.